Client Satisfaction Survey

At BTI, we take our commitment to our clients seriously. To ensure we continue providing the high-quality service you expect, we ask that you take a few minutes to complete this brief survey.

Your honest feedback helps us enhance our services and strengthen our partnership with your organization.

Please rate each statement on a scale of 1 to 5, where:

1 = Poor | 2 = Fair | 3 = Good | 4=Very Good | 5 = Excellent

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Thank you for your response. ✨

Types of Services Provided
Guards present a professional and well-groomed
appearance
Guards are punctual and reliable
Guards demonstrate knowledge of their duties
Supervisors or managers are accessible when needed
Guards are courteous and respectful
The service consistently meets our expectations
Site coverage is adequate for our needs
Response times to incidents are prompt and appropriate
Guards follow post orders and site instructions
consistently
Reports and documentation are clear, accurate, and
timely
Communication with management is clear and responsive
We are informed promptly of any incidents or issues
The company is proactive in identifying security
improvements
Concerns or complaints are handled professionally
We feel supported by the BTI management and security
team
Security technology (e.g., CCTV, patrol tracking) is
effective
Reporting tools (e.g., incident reports, daily activity reports)
are useful and accessible
Systems provided (if any) are reliable and well-
maintained
Adequate training was provided for any security systems
used.
The service provides good value for the cost
We are satisfied with our decision to partner with BTI
We would recommend BTI to others
Overall satisfaction with services

✨ That’s it! Send it over and we’ll take care of the rest.

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